PRIVACY POLICY
Effective Date: October 31st, 2025
The Ride In (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information through our website (www.theridein.com), scheduling tools, coaching sessions, and communications.
By visiting our website or engaging our Services, you agree to the practices described below.
1. Who We Are
The Ride In is a coaching and consulting practice operated by 1800908 Ontario Inc., based in Ontario, Canada.
Email: contact@theridein.com
Phone: +1 (647) 560-3423
We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable privacy laws of Ontario and Canada.
2. Information We Collect
We collect only the information necessary to provide our Services effectively. This may include:
a. Information You Provide
When you contact us, book a session, subscribe to our newsletter, or engage in coaching, we may collect:
Name, email address, phone number, and company name
Payment information (processed securely via third-party providers like Stripe or Squarespace Payments)
Information you share during coaching or consultation sessions
Responses to surveys, forms, or communications
b. Information Collected Automatically
When you visit our website, we may collect:
Browser type, operating system, IP address, and general location
Pages visited and time spent on the site
Device type and referral links
This data is collected via cookies, analytics tools, and embedded third-party integrations (e.g., Google Analytics, Squarespace analytics).
3. How We Use Your Information
We use your information to:
Provide and personalize our coaching and consulting services
Manage scheduling, billing, and communications
Respond to inquiries and client support requests
Send updates, newsletters, and marketing communications (you can unsubscribe anytime)
Improve our website, offerings, and client experience
Meet legal, accounting, and compliance obligations
We will never sell, rent, or trade your information to third parties.
4. Sharing Your Information
We may share limited personal information with trusted third parties who support our operations, including:
Calendly – for scheduling and time zone coordination
Zoom or Google Meet – for video conferencing
Stripe or Squarespace Payments – for secure payment processing
Email marketing services (e.g., Flodesk or Mailchimp) – for newsletters and updates
Google Workspace – for document and communication management
These providers process data according to their own privacy policies and use appropriate security measures.
We do not allow third parties to use your information for their own marketing purposes.
5. Data Retention
We retain your personal information only as long as necessary to:
Provide coaching and related services
Comply with legal and tax obligations
Resolve disputes or enforce agreements
When data is no longer needed, it is securely deleted or anonymized.
6. Confidentiality in Coaching
All information shared during coaching or consulting sessions is treated as confidential, except:
When required by law (e.g., risk of harm to self or others, court order); or
When you provide explicit written consent to share it.
Session notes and related documents are stored securely and accessible only to authorized personnel.
7. Your Rights
Under Canadian privacy law, you have the right to:
Access and request a copy of your personal information
Correct or update inaccurate information
Withdraw consent (subject to contractual or legal limitations)
Request deletion of your information where applicable
To exercise these rights, contact contact@theridein.com. We may need to verify your identity before fulfilling requests.
8. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
Improve site functionality and user experience
Analyze traffic and engagement metrics
Remember preferences (e.g., language or form data)
You can manage or disable cookies through your browser settings, though this may affect certain site features.
9. Data Security
We use industry-standard measures to protect your personal data, including encryption, secure servers, and limited access protocols.
While no system is completely secure, we strive to prevent unauthorized access, loss, or misuse of your data.
10. International Data Transfers
Because some of our third-party service providers operate outside Canada (e.g., the U.S.), your information may be transferred and processed internationally.
We ensure that such transfers comply with applicable privacy laws and that adequate safeguards are in place.
11. Links to Other Websites
Our website may contain links to third-party websites (e.g., external articles, resources, or partners). We are not responsible for their privacy practices.
We encourage you to review their policies before providing personal information.
12. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
The “Effective Date” at the top will indicate the latest version. Significant changes will be communicated through our website or email.
13. Contact Us
For questions, concerns, or privacy-related requests, please contact:
The Ride In – 1800908 Ontario Inc., Ontario, Canada